Shipping Policy

Shipping Policy

At BrainWave61, we are committed to delivering your orders safely and on time. Please read the following shipping terms carefully before placing your order.

1. Shipping Locations

BrainWave61 currently ships orders within India only.

We deliver to most serviceable locations across India through reputable courier and logistics partners.

2. Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Once your order has been dispatched, you will receive an email and/or SMS/WhatsApp notification containing the available tracking details.

Please ensure that the contact information and shipping address provided while placing the order are accurate and complete.

3. Delivery Time

Our standard delivery timeline is generally:

  • Most locations in India: 7–14 working days

  • Mumbai: 1-day delivery may be available for eligible locations and products, subject to courier availability and order processing time.

Delivery timelines are estimates and may vary depending on the destination, courier service, product availability, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on the weight of the product/order and the delivery location.

Any applicable express delivery charges will be charged as per the actual shipping cost.

The applicable shipping charges, if any, will be displayed during the checkout process.

5. Courier Delays

BrainWave61 works with reputable courier companies and makes reasonable efforts to ensure timely delivery.

However, BrainWave61 shall not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Heavy rainfall or extreme weather

  • Strikes or transportation disruptions

  • Bank/public holidays

  • Government restrictions

  • Courier service disruptions

  • Incorrect or incomplete shipping information provided by the customer

  • Events beyond our reasonable control

In such circumstances, the delivery timeline may be extended.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/Flat number

  • Building/Street

  • Area/Locality

  • City

  • State

  • PIN code

  • Valid mobile number

BrainWave61 will not be responsible for delivery failure or delay caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Order Cancellation

Orders can be cancelled only where cancellation is permitted before dispatch.

Once an order has been dispatched, it cannot be cancelled or modified.

Personalised products cannot be cancelled, returned, or exchanged once they have been dispatched.

8. Damaged Products

If you receive a damaged product, please contact us on the same day of delivery at:

Email: business.brainwave61@gmail.com

To help us investigate the issue, you must provide:

  • Order number

  • Clear photographs/videos of the damaged product

  • Packaging photographs

  • Shipping label/AWB number

  • A complete unboxing video recorded while opening the parcel, clearly showing the AWB/shipping label and the condition of the package and product.

Claims without sufficient evidence may not be accepted.

9. Returns & Exchanges

Due to hygiene and safety considerations associated with baby and kids' products, BrainWave61 generally follows a no-return and no-exchange policy, except where a genuine issue is accepted by BrainWave61.

If you believe you have received a defective, damaged, or incorrect product, please contact us within 3 days of receiving the order at:

business.brainwave61@gmail.com

Each case will be reviewed individually.

10. Personalised Products

Personalised products are made specifically according to the customer's requirements.

Therefore:

  • Personalised products are non-returnable.

  • Personalised products are non-exchangeable.

  • Personalised orders cannot be cancelled or modified after dispatch.

11. COD Orders

For Cash on Delivery (COD) orders, returns or refunds are not accepted unless the product is received damaged or another genuine issue is approved by BrainWave61 after review.

Customers are requested to record a complete unboxing video for COD orders, particularly where the package appears damaged.

12. Delivery Tracking

Once your order has been dispatched, tracking details will be shared through the email address and/or mobile number provided during checkout.

You may use the tracking information provided to check the current status of your shipment.

13. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

BrainWave61
Email: business.brainwave61@gmail.com
Phone: +91 7888588897
Customer Support: Monday–Saturday, 11:00 AM–7:00 PM
Location: Mumbai, India

By placing an order with BrainWave61, you acknowledge and agree to the shipping terms stated in this Shipping Policy.